- While we understand that things happen that are sometimes out of our control, we do everything we can to encourage our customers to communicate with us and provide us with their contact information particularly if a customer moves or changes phone numbers. We also ask that they provide us with a phone number of a close relative. If you are late paying your rent, late fees are automatically applied on the 6th, the 20th and the 30th of the month. At or on the 30th of the month (for February it is the 28th) a lien status will be in effect. At this time your unit lock will be cut and an auction date will be scheduled. The facility managers and personnel do everything they can to contact customers to notify them of late payments and the consequences of being late. It is very unfortunate when this happens and that is why it is important to always pay early or on time to avoid losing your precious belongings. If you are having problems making payment
contact us immediately.
